Parties These Terms and Conditions govern the provision of aesthetic services provided by Sussex Aesthetics Limited (Company Registration Number 11190562) whose Registered Office is at 6 Haslett Avenue West, Crawley, RH10 1HS (“Party A”) "the Company," "we," "us") to you, the customer (“Party B” "Customer," "you").

By booking an appointment or purchasing any Services from us, you agree to be irrevocably bound by these Terms and Conditions.

Background

(A) Party A and Party B have entered into this Agreement to regulate the provision of services by Party A to Party B.

Agreed terms

1. Definitions and interpretation

In this agreement, unless the context otherwise requires, the following words and expressions have the following meanings:

Related Parties: a party's parent, subsidiaries, assigns, transferees, representatives, principals, agents, officers or directors.

Services: The Services to be provided by Party A to Party B as detailed in this Agreement.

2. Effect of this agreement

The parties hereby irrevocably agree that this agreement shall immediately be fully and effectively binding on them.

3. Scope of Services

3.1 The specific aesthetic service(s) ("Service") to be provided will be as described on the booking confirmation provided to you at the time of your appointment booking or purchase. The scope of Services may include, (but is not limited to), skincare treatments, non-surgical cosmetic procedures, and other beauty and wellness services as offered by the Company from time to time.

3.2 Each Service is subject to its own specific limitations, and descriptions, which are available upon request and can be provided to you at the time of booking or purchase. You acknowledge and irrevocably agree that it is entirely your responsibility to ensure that the Service meet your requirements and expectations before proceeding.

3.3 The Company reserves the right to modify, substitute, or remove elements of the Service scope or deny the Service to you based on professional assessment, product availability, or changes in industry standards and practices without notification being provided to you. You agree that the any determination in respect of this paragraph is at the sole and final discretion of the Party A and is binding upon the parties.

4. Obligations of Party B

Party B irrevocably agrees without limitation to/that:-

4.1 provide accurate and complete information regarding your medical history, current health condition, and any known allergies or sensitivities that may affect the provision of the Service (“Disclosure Obligation”). Failure to do so may result in adverse reactions or complications for which the Company will not be held liable.

As regards the Disclosure Obligation this includes (but is not limited to) accurate, complete, and up-to-date information regarding your medical history, current health condition, and any known allergies or sensitivities that may affect the provision of the Service and all such further or other medical information that could influence the safety and efficacy of the treatment provided.

4.2 failure to fully disclose such information may result in adverse reactions, complications, or unsatisfactory results for which the Company will not be held liable, except in cases of negligence or breach of professional duty by the Company. In aligning with personal injury and medical negligence law in England & Wales, the Company commits to exercising reasonable skill and care in the delivery of Service, which you agree are entirely contingent upon your full and truthful disclosure of all pertinent health information under the Disclosure Obligation or otherwise.

4.3 Fully and completely follow all pre- and post-treatment instructions provided by the Company to ensure the best possible outcomes from the Service received and .

4.4 Inform Party A immediately of anything that may interfere (or may have the npotential to interfere) (“Interfering Act”) with the performance of any of the obligations by either Party under the terms of this Agreement and/or the provision and/or delivery of the Service.

4.5 Party B irrevocably agrees that any determination as to what is or may amount to an Interfering Act is at the exclusive and final determination of Party A and shall be binding upon the parties to this Agreement

4.6 Party B irrevocably agrees that any determination as to whether any of the obligations of Party B under this Agreement have been performed, have been performed to a satisfactory standard and/or have been performed in accordance and/or compliance with the terms of this Agreement is at the final and exclusive determination of Party A and is binding upon the parties to this Agreement.

4.7 Party B irrevocably agrees that should Party A determine that Party B is in breach of any term of this Agreement (or at the discretion of Party A) then Party A is entitled to terminate this Agreement with immediate effect and upon communication of termination to Party B (with such communication of termination to be provided in writing) (“the Termination Letter”).

5. Payment

Payment for Service must be made in full at the time of booking or as otherwise agreed upon. Prices for Services are as stated at the time of booking and are subject to change without notice. Party B irrevocably acknowledges and agrees that the amount payable as Payment for the Service and the terms of payment are at the exclusive and final determination of Party A (and such a decision may be subject to change by Party A at any time without limitation) and are such decisions are binding upon Party B.

6. Legal Costs

6.1 Should Party B breach this Agreement (or any Term of it (and/or bring a claim against Party A in respect of any breach of this Agreement and/or in respect of the Services) then Party B indemnifies Party A on the indemnity basis in respect of any and all costs, legal costs, disbursements, expenses or otherwise arising from or in connection with any breach of or dispute in respect of the terms of this Agreement and the Services (including the recovery of any amount or debt due under this Agreement) whether or not this is the subject of issued court proceedings (and including in the event that any dispute is allocated to the Small Claims Track) with the determination as to whether any such payment should be made and the final amount due and payable under this clause being at the exclusive and final determination of Party A.

6.2 Should Party B breach this Agreement (or any term of it and/or brings a claim against Party A in respect of any breach of this Agreement and/or the Services) then Party B irrevocably agrees to pay for Party A’s administrative and/or management time charged at the rate of £50.00 plus VAT per hour) with the determination as to whether any such payment should be made by Party B to Party A and the amount of any such payment due under this clause to be at the exclusive and final determination of Party A and binding upon the parties to this Agreement.

7. Warranties and Authority

7.1 Each party warrants and represents to the other with respect to itself that it has the full right, power and authority to execute, deliver and perform this agreement.

8. Severability

If any provision or part-provision of this agreement is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of this agreement.

9. Entire agreement

9.1 This agreement constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.

9.2 Party B irrevocably agrees that it shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in this agreement. Party B irrevocably agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.

10. No Refunds or Chargebacks

10.1 The Parties irrevocably agree that Party B is not entitled to a refund in full or in part in any circumstances other than as allowed by this Agreement (including but not limited to where Party B states and/or claims that it is unsatisfied with the Services provided by Party A and/or where Party B claims that the Services have not been provided by Party A).

10.2 Party B acknowledges and irrevocably agrees that all payments made under this Agreement are final and non-refundable (including but not limited to circumstances where Party B states that Party A has not provided the Services and/or is not content with the Services provided by Party A). Party B irrevocably agrees that any determination as to whether or not any payment made under the terms of this Agreement is refundable (or otherwise) is at the exclusive and final determination of Party A and is binding upon the parties to this Agreement.

10.3 In no event shall Party B seek to reverse, chargeback, or otherwise seek a refund of any payment made to Party A through a third-party payment processor, financial institution or otherwise. If Party B initiates any chargeback request or other "Request for Information" or similar process, Party B expressly and irrevocably agrees and consents to Party A sharing any and all information in relation to the payment in order to defeat the chargeback request. Party B irrevocably agrees to reimburse Party A for any costs, expenses, or fees that are incurred by Party A as a result of such chargeback request (including but not limited to legal costs) on the indemnity basis and also Party A’s administrative and/or management time charged at £50.00 plus VAT per hour) with the amount of any such payment due under this clause to be at the exclusive and final determination of Party A and binding upon the parties to this Agreement.

10.4 This clause shall survive the termination or expiry of these Terms and Conditions and shall remain in full force and effect thereof

11. Cooling Off Period & Right to Cancel

11.1 Party B understands that under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (“the Regulations”) consumers engaging in online transactions are granted a cooling-off period of fourteen (14) days. This grace period commences the day subsequent to the consumer forming a contractual agreement for the acquisition of Services. Within this timeframe, consumers are afforded the privilege to rescind their contract for any reason, devoid of facing any penalties

11.2 Party B understands and irrevocably agrees that nonetheless, in instances where the Service provided by Company is commenced and/or completed within this 14- day window, and this commencement of service was initiated with the explicit consent of Party B then Party fully and irrevocably understands and agrees that their cancellation rights cease upon the commencement and/or fulfillment of the Services and the consumer's right to terminate the agreement during the cooling- off period is thereby nullified.

12. Notice of Cancellation and/or the Regulations shall only be deemed to be valid if

communicated by Party B to Party A in writing.

13. Exclusion of Liability and Advice

It is expressly and irrevocably agreed by Party B that Party A provides (and at all times has provided) the Service with reasonable care and skill, with any determination as to whether Party A has provided the Service with reasonable care and skill being at the exclusive and final determination of Party A with such a determination being binding on the parties to this Agreement. Party B acknowledges and irrevocably agrees that the Service and any information or materials provided as part of the Service are not intended to replace professional

advice and should not be relied upon as such.

13.1 Party A shall not be liable to Party B for any decision made or action taken by Party B or others based upon reliance on the information or materials provided as part of the Services or the Service themselves. Party B irrevocably agrees to bear full responsibility for any and all decisions made, or actions taken based on the Service. To the fullest extent permitted by law, Party A shall not be liable to Party B for any loss or damage (whether direct, indirect, consequential special or otherwise, and including, but not limited to, loss of profits or anticipated profits, loss of data, business or goodwill) incurred by Party B as a result of and/or in relation to the Service and/or the provision of the Service by Party A.

14. Confidentiality of this Agreement

The terms of this agreement, and the substance of all negotiations in connection with it, are confidential to the parties and their advisers, who shall not disclose them to, or otherwise communicate them to, any third party without the written consent of the other party other than:

(a) to the parties' respective insures and lawyers on terms which preserve confidentiality; and

(b) pursuant to an order of a court of competent jurisdiction, or pursuant to any proper order or demand made by any competent authority or body where they are under a legal or regulatory obligation to make such a disclosure; and

(c) pursuant to any express requirement under the rules of any listing authority or stock exchange on which a party's shares or those of any of its Group Companies are subject; and

(d) as far as necessary to implement and enforce any of the terms of this agreement.

For the avoidance of doubt, nothing in this clause prevents the parties from making a disclosure to a regulator regarding any alleged misconduct, wrongdoing or serious breach of regulatory requirements, or making a disclosure to any law enforcement agency regarding an alleged criminal offence or co-operating with any law enforcement agency regarding a criminal investigation or prosecution.

This clause shall survive the termination or expiry of these Terms and Conditions and shall remain in full force and effect thereof.

15. Intellectual Property

15.1 By booking an appointment or purchasing a Service, the Customer grants Party A an irrevocable, perpetual, worldwide, royalty-free license to use any images or

15.2 photographs taken during the provision of Services ("Images") for marketing, promotional, and any other purposes deemed appropriate by the Company, including but not limited to use on social media platforms, in print materials, and in online advertisements. This license includes the right to modify, reproduce, display, distribute, and create derivative works from the Images without any further permission or notification to the Customer.

15.2 The Customer acknowledges and agrees that the Company has the full right and authority to utilize the Images as described herein and waives any and all claims to compensation, privacy, or proprietary rights in connection with the use of the Images. The Customer further acknowledges that this grant of rights to the Company serves as full and adequate consideration for the rights granted herein.

15.3 This provision is intended to ensure the Company's freedom to promote its Service and to share the results of its Service with a broader audience, thereby enhancing customer engagement and expanding the Company's market presence. The Customer's participation in the Services of the Company signifies their understanding and acceptance of this clause as part of the Terms and Conditions governing their use of the Service.

15.4 This clause shall survive the termination or expiry of these Terms and Conditions and shall remain in full force and effect thereofter.

16. Reputational Risk, Harassment & Non-Disparagement

16.1 The Customer agrees, at all times, to refrain from making any statements or comments, either directly or indirectly, that could be construed as derogatory, negative, or disparaging to the Company, its employees, services, or products. This includes, but is not limited to, any form of communication on public or private forums, social media platforms, online review sites, blogs, or any other medium where such comments could be published or disseminated.

16.2 The Customer acknowledges that this provision is a material inducement for the Company to enter into this Agreement, and any breach of this clause shall be considered a material breach of the Agreement, entitling the Company to seek all appropriate remedies under law or equity, including but not limited to injunctive relief and damages.

16.3 The Customer hereby agrees and undertakes at all times to treat the directors, officers, employees, agents, and representatives of the Company with respect and dignity and shall not engage in any behaviour or conduct that could be construed as harassment, bullying, or intimidation, whether in breach of the Protection from Harassment Act 1997 or otherwise. For the purposes of this clause, "harassment" shall mean any unwanted conduct affecting the dignity of individuals or groups of individuals, which is intended to, or which should reasonably be considered as having the effect of violating an individual's dignity or creating an intimidating, hostile, degrading, humiliating, or offensive environment. This includes, but is not limited to, harassment of any kind, whether relating to race, sex, gender reassignment, age, disability, religion or belief, sexual orientation, or any other characteristic protected by applicable law.

16.4 The Customer acknowledges that such conduct is unacceptable and agrees that any breach of this clause shall constitute a material breach of the Terms and Conditions, entitling the Company to take any and all appropriate actions to protect its directors, officers, employees, agents, and representatives. This may include, without limitation, the suspension or termination of the Customer's access to any services provided by the Company, and the pursuit of any legal remedies available under the Protection from Harassment Act 1997 or any other applicable laws.

16.5 The Customer further recognizes that the Company reserves the right to report any activities that it reasonably believes to be unlawful to the appropriate authorities without notice to the Customer.

16.6 The Customer irrevocably acknowledges and agrees that what constitutes harassing behaviour is at the sole and final determination of the Company and is binding on the parties.

16.7 Party B irrevocably agrees that should Party A determine that a breach of this clause has occurred then Party A is entitled terminate this Agreement immediately with no penalty and that that Party A shall be entitled to publish a press release and/or public statement detailing the actions of Party B along with details of the termination of this Agreement.

16.8 This clause shall survive the termination or expiry of these Terms and Conditions and shall remain in full force and effect thereof

17. Governing law

This agreement and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the law of England and Wales.

18. Jurisdiction

Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with this agreement or its subject matter or formation.

19. Contracts (Rights of Third Parties) Act 1999 & Third Parties

19.1 The parties agree that the terms of this agreement are not enforceable by any third party under the Contracts (Rights of Third Parties) Act 1999.

19.2 Party B irrevocably agrees that Party A is under no duty nor does Party A accept any responsibility to any other party other than Party B in respect of the Services.

20. Co-operation

The parties shall deliver or cause to be delivered such instruments and other documents at such times and places as are reasonably necessary or desirable and shall take any other action reasonably requested by the other party for the purpose of putting this agreement into effect.

21. Counterparts

21.1 This agreement may be executed in any number of counterparts, each of which shall constitute a duplicate original, but all the counterparts shall together constitute the one agreement. For the purposes of completion, signatures by the parties' legal advisers shall be binding.

21.2 No counterpart shall be effective until each party has delivered to the other at least one executed counterpart.

22. Variation

No variation of this agreement shall be effective unless it is in writing and signed by the parties (or their authorised representatives).